At Dark Flavours we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.

 

1. Eligibility for Refunds Refunds may be issued under the following conditions:

• The product is defective or damaged upon arrival.

• The service provided does not meet the agreed-upon expectations.

• The refund request is made within 14 days after receiving the order.

 

2. Refund Process To request a refund, please follow these steps:

1. Contact our support team at support@darkflavours.com with your order details and reason for the refund request.

2. If applicable, provide photographic evidence of any damage or defects.

3. Our team will review your request and respond within 3 business days.

4. If approved, the refund will be processed to the original payment method within 5 business days.

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3. Exchanges If you received a defective or damaged product, you may request an exchange instead of a refund. Exchanges must be requested within 14 days after receiving the order.

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4. Late or Missing Refunds If you haven’t received your refund within the specified timeframe, please:

• Check your bank account again.

• Contact your credit card company, as processing times may vary.

• If you still have not received your refund, contact us at support@darkflavours.com.

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5. Changes to This Policy: Dark Flavours reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

For any questions or concerns, please contact our support team at support@darkflavours.com.